Frequently Asked Questions. Everything you need to know about ordering your custom horsehair jewelry or memorial keepsake from Hoof Prints Equine Jewelry. Can you create jewelry using human hair or cremation ashes?
Absolutely. We can create meaningful keepsakes using human hair, pet hair, or cremation ashes.
Whether you have a lock of hair from a baby’s first haircut, hair from a loved one, or ashes from a beloved companion, we would be honoured to help you preserve those precious memories.
We understand how meaningful these keepsakes can be and treat every order with the utmost care and respect.
Please contact us to discuss the available options.
How do I collect hair from my horse?
The best place to collect tail hair is from underneath the tailbone, where the cut will be less noticeable.
Lift the tail, separate the longest strands, and carefully cut the amount needed for your chosen design.
We recommend collecting several smaller sections rather than one large section. The longer the strands, the better, as longer hair allows for more design options.
Secure the hair with an elastic band and place it in a resealable plastic bag for shipping.
If you’re collecting hair from a horse that has passed away, please don’t worry if you only have a small amount. Contact us, and we’ll help you determine which designs may be possible.
Do I need to wash or prepare the hair before sending it?
No preparation is necessary!
All hair is carefully washed and sanitized before we begin creating your jewelry.
Whenever possible, please send the longest strands available. The amount required will depend on your chosen design.
Can you make jewelry using mane hair?
Yes! We can create beautiful keepsakes using mane hair.
Because mane hair is generally shorter than tail hair, some designs may not be suitable.
Please contact us before ordering so we can help you choose a design that works with the hair you have available.
How do I send my horse’s hair?
When mailing your horse’s hair, please include a note with the following information:
● Your full name and return address
● Your order number, if applicable
● The jewelry design you’ve selected
● Your preferred bracelet length, if ordering a bracelet
● Any special requests or customization details
● Your email address or phone number
For bracelets, please measure your wrist using a non-stretch measuring tape. If you don’t have one, wrap a string around your wrist and measure it against a ruler.
You’re also welcome to include any beads or charms you’d like incorporated into your jewelry at no additional charge.
Please ensure all details are included with your hair so we can correctly match it to your order.
How long does it take to make my jewelry?
Every piece of Hoof Prints Equine Jewelry is individually handcrafted with care.
Production times vary depending on the design and our current workload. Most pieces are ready to ship within approximately 7–10 days after receiving the required hair and order details.
More intricate or custom designs may require additional time.
If you need your jewelry for a special occasion, please contact us before ordering to discuss your timeline.
When is payment required?
Payment is required before completed items are shipped and within seven days of completion, unless other arrangements have been made in advance.
Custom-ordered rings, pendants, beads, and hardware must be paid for before they are ordered.
Payment plans may be available upon request, and deposits are required for certain orders.
Please contact us if you’d like to discuss payment arrangements.
MAILING ADDRESS
HOOF PRINTS EQUINE JEWELRY
1365 SALMON RIVER ROAD
SALMON ARM BC CANADA
V1E 3H3